Pet boarding service · West Covina, CA
Heavenly Pet Resort
★★★★★ 4.8 from 833 Google reviews · #9 of 73 in Los Angeles by score
BoardingDedicated facility
9.6DogDnB Score
What Heavenly Pet Resort publishes
We read this facility’s own website for the policies owners ask about before booking. Each published policy carries the sentence it came from; each blank one is a fact about the website, not a verdict on the facility.
11 of 27 policies published
Website checked 2026-09-08. 16 not stated on the site.Admission requirements
Vaccinations requiredRequired: rabies, DHPP, Bordetella · Not mentioned: canine influenza, leptospirosis
Their words
“VACCINATION REQUIREMENTS DHPP, Rabies and Bordetella for Dogs, FVRCP and Rabies for Cats. Please bring your pets' vaccination records when you come to make reservations.”www.heavenlypetresort.com/drinks
Bordetella lead timeNot published on their website
Fecal / parasite testNot published on their website
Spay / neuterRequired for group play only
Their words
“Does our pet have to be spayed/neutered to stay at the resort? No, except for some bully breeds and male cats. However, we will not accept any pregnant pets or females in heat.”www.heavenlypetresort.com/drinks
Temperament evaluationNot published on their website
Vaccination recordsProof checked, not taken on word
Their words
“Please bring your pets' vaccination records when you come to make reservations. For existing customers, make sure you fax us or mail us a copy when you take your pet for their annual vaccinations.”www.heavenlypetresort.com/drinks
Operations
Staff on site overnightYes — a person is on site
Their words
“Are you staffed 24/7? We have a staff member living on the premise in case of a natural disaster. We also have an alarm system. Our facilities are NEVER left alone.”www.heavenlypetresort.com/drinks
Staff-to-dog ratioNot published on their website
Maximum playgroup sizeNot published on their website
Staff certificationNot published on their website
Play modelNo group play
Their words
“Can dogs socialize with other dogs? We will not socialize your dog with other dogs as a policy.”www.heavenlypetresort.com/drinks
Groups separated byNot published on their website
Time out of the kennelNot published on their website
Solo care for dogs who skip group playOffered
Their words
“We offer extra services such as Grooming, Pedicures, Facials, Teeth Brushings, application of Flea/Tick Frontline Plus, application of medication or vitamins, Serving the Owner's own food, Pool access,, extra play time, private play time, Yappy Hour and Ice Cream.”www.heavenlypetresort.com/drinks
HousingCage free suite
Their words
“Cage free boarding available for dogs under 25 pounds . Supervised play sessions available for pets over 30 pounds, for an additional fee. Pets must be spayed and neutered to participate.”www.heavenlypetresort.com/
Outdoor accessNot published on their website
CapacityNot published on their website
Climate controlClimate-controlled
Their words
“They stay in a home environment , spacious room with their beds and TVs where they watch dog videos. Their quarters have central heating and air conditioning .”www.heavenlypetresort.com/
Live cameras for ownersNot published on their website
Photo / report-card updatesNot published on their website
ToursTours offered
Their words
“Can we take a tour of the facility? Of course! Visiting hours are from Mondays to Saturdays 12:00-3:00pm”www.heavenlypetresort.com/drinks
Injury / fight policyNot published on their website
Veterinary accessNot published on their website
Administers medicationYes, except injectables
Their words
“Do you administer medications? We can administer most medications if they are taken by mouth (ie. pill form or liquid), however we do NOT administer injections.”www.heavenlypetresort.com/drinks
FeedingHouse food by default
Their words
“We feed your pet Nutrisource Lamb and Rice. We feed twice a day, but will follow whatever feeding instructions you may have. You are welcome to bring your own food, but an additional nominal fee will be charged for special handling.”www.heavenlypetresort.com/drinks
AvailabilityNot published on their website
Online bookingNot published on their website
Read from the facility’s public website, 2026-09-08. Policies change — confirm anything that matters when you book. “Reviewers” marks a fact customers describe that the operator does not state; it is weaker evidence and never counted as published. Method on the methodology page.
What reviewers mention
pet resort ×31welcoming atmosphere ×18clean facility ×17extra play time ×11dog training ×9dog bathing ×6comfortable leaving dog ×4vaccination records ×3
Topics extracted from public review text, with mention counts.
Rating breakdown
91% of reviewers gave 5 stars; 2% gave 1–2 stars.
Amenities & details
Wheelchair accessible entranceWheelchair accessible parking lot
Attributes self-reported on the business’s public profile.