Pet boarding service · Mooresville, NC
Pampered Pets Inn
★★★★★ 4.9 from 900 Google reviews · #1 of 48 in Charlotte by score
BoardingCat boardingDaycareGroomingDedicated facility
9.8DogDnB Score
About
We are a family-owned facility located in Mooresville, NC. We provide the Lake Norman area with luxury cat and dog boarding, interactive dog daycare and cat daycare, and premium dog spa services. Our state-of the art, 6,000 square foot facility is located on 2.25 beautiful acres and filled with the luxurious services you would expect at a high end human hotel. As beautiful as our facility is, it’s what your dog or cat experiences at Pampered Pets Inn that is even more important.
Description from the business’s public profile.
What Pampered Pets Inn publishes
We read this facility’s own website for the policies owners ask about before booking. Each published policy carries the sentence it came from; each blank one is a fact about the website, not a verdict on the facility.
18 of 27 policies published
Website checked 2026-09-07. 9 not stated on the site.Admission requirements
Vaccinations requiredRequired: rabies, DHPP, Bordetella · Not mentioned: canine influenza, leptospirosis
Their words
“we will need certification that the following vaccines or exams have been delivered by a veterinarian and the expiration date of each. Rabies DHPP (distemper, hepatitis, parvovirus and parainfluenza) Bordetella Negative fecal exam results in the last year”www.pamperedpetsinn.com/policies/
Bordetella lead time3 days before arrival
Their words
“Rabies, Distemper and Canine Influenza vaccines must be delivered 7 or more days prior to check-in Bordetella must be delivered 3 or more days prior to check-in”www.pamperedpetsinn.com/policies/
Fecal / parasite testNegative test required
Their words
“We require up-to-date Rabies, Bordetella, Distemper & a negative fecal exam that was completed within the last year.”www.pamperedpetsinn.com/frequently-asked-questions/
Spay / neuterRequired for group play only from 6 months
Their words
“To participate in group play, dogs over 6 months of age must be spayed or neutered. Exceptions are considered based on behavior and spay/neuter plans.”www.pamperedpetsinn.com/dog-boarding/
Temperament evaluationRequired before a first stay
Their words
“Do you require a trial day to meet my dog? Expand We’d love to meet your pet! We conduct a behavior assessment for first time guests to determine what kind of play group your pup would fit best in! A reservation is required.”www.pamperedpetsinn.com/frequently-asked-questions/
Vaccination recordsProof checked, not taken on word
Their words
“Your pet's up-to-date and complete vaccination records must be received by us 48 hours before the scheduled appointment. If not, your appointment will be cancelled.”www.pamperedpetsinn.com/policies/
Operations
Staff on site overnightNot published on their website
Staff-to-dog ratio1:10 staff to dogs
Their words
“We never have more than 10 dogs per handler in a play group, ensuring there is sufficient supervision for safe play.”www.pamperedpetsinn.com/frequently-asked-questions/
Maximum playgroup sizeNot published on their website
Staff certificationNot published on their website
Play modelStructured rotation
Their words
“Due to the size and number of our play yards (5 yards across 25,000 square feet) and the variability of the rotation schedule (they are in different play yards each session), we do not open up our cameras for public viewing.”www.pamperedpetsinn.com/frequently-asked-questions/
Groups separated byTemperament and play style
Their words
“Boarding guests enjoy supervised group play, matched by temperament and play style for positive socialization.”www.pamperedpetsinn.com/dog-boarding/
Time out of the kennel2 relief breaks plus 4x 30-minute group play sessions daily
Their words
“We include 2 relief breaks and 4 group play sessions of 30 minutes each for our lodging guests.”www.pamperedpetsinn.com/dog-boarding/
Solo care for dogs who skip group playNot published on their website
HousingSuite
Their words
“Not your traditional kennel, each lodging guest enjoys a luxurious, private suite while our pet-loving staff provides expert care and supervision.”www.pamperedpetsinn.com/?utm_source=googlemb&utm_medium=organic&utm_campaign=weblink&utm_content=home
Outdoor accessYard and pool
Their words
“Our play areas feature dog-centric playground equipment, K9 grass turf, sun shades, and a saltwater pool and water park, providing added stimulation and variety.”www.pamperedpetsinn.com/dog-boarding/
CapacityNot published on their website
Climate controlClimate-controlled
Their words
“Our 6,000 square-foot facility is climate-controlled and fully outfitted with the best in care and safety.”www.pamperedpetsinn.com/dog-boarding/
Live cameras for ownersNot published on their website
Photo / report-card updatesPaid add-on
Their words
“Instead, we post pictures on social media and provide daily emailed report cards with a picture for an additional fee. First time guests receive a complimentary report card detailing how they did.”www.pamperedpetsinn.com/frequently-asked-questions/
ToursWalk-in tours welcome
Their words
“We pride ourselves on our facility and invite you to take a tour anytime our lobby is open. No appointment is necessary.”www.pamperedpetsinn.com/dog-boarding/
Injury / fight policyNot published on their website
Veterinary accessNot published on their website
Administers medicationYes, for a fee
Their words
“My pet takes medication. Can you administer it? Expand Yes! Many of our guests take medication and we have trained staff who are able to administer them for a small fee.”www.pamperedpetsinn.com/frequently-asked-questions/
FeedingOwner's food encouraged
Their words
“Food: To keep your pet on the same diet routine, we feed your dog or cat the same food they enjoy at home. Bring enough food to last their entire stay.”www.pamperedpetsinn.com/policies/
AvailabilityNot published on their website
Online bookingYes
Their words
“How do I make a reservation? Expand Our Client Portal is very convenient for managing reservations and viewing vaccination status.”www.pamperedpetsinn.com/frequently-asked-questions/
Read from the facility’s public website, 2026-09-07. Policies change — confirm anything that matters when you book. “Reviewers” marks a fact customers describe that the operator does not state; it is weaker evidence and never counted as published. Method on the methodology page.
What reviewers mention
daycare ×102grooming ×36clean facility ×16daily report cards ×11dog bath ×5overnight boarding ×5dog socialization ×5senior dog care ×3
Topics extracted from public review text, with mention counts.
Rating breakdown
93% of reviewers gave 5 stars; 2% gave 1–2 stars.
Amenities & details
Identifies as women-ownedOnsite servicesWheelchair accessible entranceWheelchair accessible parking lotFree parking lotPaid parking lot
Attributes self-reported on the business’s public profile.