Pet boarding service · San Antonio, TX
The Pets Inn
★★★★★ 4.8 from 317 Google reviews · #10 of 72 in San Antonio by score
BoardingPet sittingDedicated facility
9.6DogDnB Score
About
Pets Hotel
Description from the business’s public profile.
What The Pets Inn publishes
We read this facility’s own website for the policies owners ask about before booking. Each published policy carries the sentence it came from; each blank one is a fact about the website, not a verdict on the facility.
13 of 27 policies published
Website checked 2026-09-08. 14 not stated on the site.Admission requirements
Vaccinations requiredRequired: rabies, DHPP, Bordetella · Not mentioned: canine influenza, leptospirosis
Their words
“Dogs: Rabies , Distemper/Parvovirus (DAPP), and Bordetella .”www.thepetsinnsa.com/
Bordetella lead time5 days before arrival
Their words
“If your pet has no previous history of a vaccine, they will need to wait 5 days before boarding with us.”www.thepetsinnsa.com/
Fecal / parasite testNot published on their website
Spay / neuterNot published on their website
Temperament evaluationRequired for some dogs
Their words
“Pitbull , American Staffordshire mixes, Cane Corso, Great Dane and Rottweilers require a previous interview and personality assessment by our staff in order to receive our services. No exceptions.”www.thepetsinnsa.com/
Vaccination recordsProof checked, not taken on word
Their words
“Prior to the stay or at arrival please bring proof that your pet is up to date on the following vaccinations:”www.thepetsinnsa.com/
Operations
Staff on site overnightNot published on their website
Staff-to-dog ratioNot published on their website
Maximum playgroup sizeNot published on their website
Staff certificationNot published on their website
Play modelNot published on their website
Groups separated bySize and temperament
Their words
“Plus an additional 2,000 sq. ft. outdoor play area divided for dogs according to their size and temperament with ample area for running and playing.”www.thepetsinnsa.com/
Time out of the kennelHourly outdoor play yard sessions 7am-7pm
Their words
“Hourly outdoor play yard sessions between 7 am - 7 pm.”www.thepetsinnsa.com/
Solo care for dogs who skip group playOffered
Their words
“For the safety and comfort of all canine guests, dogs requiring individual playtime will be accommodated in a private suite.”www.thepetsinnsa.com/
HousingRun
Their words
“Our facilities offer 100 spacious upscale runs to ensure that your furry family member will be safe, entertained, lovingly pampered and cared for during their stay.”www.thepetsinnsa.com/
Outdoor accessYard
Their words
“Plus an additional 2,000 sq. ft. outdoor play area divided for dogs according to their size and temperament with ample area for running and playing.”www.thepetsinnsa.com/
Capacity100
Their words
“Our facilities offer 100 spacious upscale runs to ensure that your furry family member will be safe, entertained, lovingly pampered and cared for during their stay.”www.thepetsinnsa.com/
Climate controlClimate-controlled
Their words
“Clean, modern, and climate controlled kennels for overnight stay at one simple rate for your peace of mind.”www.thepetsinnsa.com/
Live cameras for ownersNot published on their website
Photo / report-card updatesYes — mentioned in 19 reviews
ToursNot published on their website
Injury / fight policyNot published on their website
Veterinary accessNot published on their website
Administers medicationNo charge except injections
Their words
“We can administer some medication at no extra cost. We don t do injections.”www.thepetsinnsa.com/
FeedingOwner's food encouraged
Their words
“W e encourage you to bring your pet s regularly fed food. Please only bring the amount of food your pet will eat during the stay .”www.thepetsinnsa.com/
AvailabilityNot published on their website
Online bookingNot published on their website
Read from the facility’s public website, 2026-09-08. Policies change — confirm anything that matters when you book. “Reviewers” marks a fact customers describe that the operator does not state; it is weaker evidence and never counted as published. Method on the methodology page.
What reviewers mention
daily photo updates ×15welcoming atmosphere ×10affordability ×6updates and photos ×6text updates ×4cat room ×3pet pictures ×3cat socialization ×2
Topics extracted from public review text, with mention counts.
Rating breakdown
93% of reviewers gave 5 stars; 4% gave 1–2 stars.
Amenities & details
Wheelchair accessible parking lot
Attributes self-reported on the business’s public profile.