The Palms Pet Resort & Spa
★★★★½ 4.5 from 240 Google reviews · #54 of 72 in San Antonio by score
BoardingDaycareGroomingDedicated facility
About
Our goal at The Palms is to provide an environment that nurtures both the emotional and physical needs of our guests. We specifically designed our pet boarding facility with this goal in mind; from the 8 separate air conditioning systems with 100% fresh air returns, to the double fenced yards with 8 ft. perimeter fencing, from individual TV’s and webcams. Our cat boarding guests have a 240 gallon fresh water aquarium for interest and calming effect. Each suite area has separate outdoor play yard
Description from the business’s public profile.
What The Palms Pet Resort & Spa publishes
We read this facility’s own website for the policies owners ask about before booking. Each published policy carries the sentence it came from; each blank one is a fact about the website, not a verdict on the facility.
Their words
“For dogs we require Rabies, Parvo-Distemper, Bordetella, and Canine Influenza.”www.thepalmspetresort.com/faq
Their words
“If your dog is eligible for pack play with our Playcare department, we also require a negative fecal test.”www.thepalmspetresort.com/faq
Their words
“To board in our facility, your pet does not have to be spayed or neutered. Boarding dogs and cats do not come in contact with other boarders. ... Dogs participating in Playcare must be spayed or neutered if they are over 6 months of age.”www.thepalmspetresort.com/faq
Their words
“We do not accept vaccine waivers. We also do not accept sticker books, at-home vaccinations, or pet passports.”www.thepalmspetresort.com/faq
Their words
“We have a full boarding staff from 7am-10pm. The reception staff is here from 7am-6pm Mon-Fri, and Sat 8-3. We do have an overnight staff member here every night from 10pm-7am.”www.thepalmspetresort.com/faq
Their words
“Our Doggie PlayCare area includes a 1,500-square-foot indoor playroom with cushioned rubber flooring and an 8,000-square-foot outdoor play yard. Daily daycare activities include indoor and outdoor play, pool time, lunch (if requested), and nap time.”www.thepalmspetresort.com/
Their words
“Big dog days are Monday, Wednesday, and Friday. Small dog days are Tuesday and Thursday. The rule of thumb is 30 lbs. and under is a small dog.”www.thepalmspetresort.com/faq
Their words
“We offer 4 potty/exercise breaks for our canine pet guests daily. We walk them at 7am, 12pm, 430 pm, and 9 pm.”www.thepalmspetresort.com/faq
Their words
“Spacious Luxury Suites and Cabanas for dogs and Kitty Condos for cats, all offering around the clock care every day of the year.”www.thepalmspetresort.com/services
Their words
“Our Doggie PlayCare area includes a 1,500-square-foot indoor playroom with cushioned rubber flooring and an 8,000-square-foot outdoor play yard. Daily daycare activities include indoor and outdoor play, pool time, lunch (if requested), and nap time.”www.thepalmspetresort.com/
Their words
“We have a limit of 43 dogs per day and reservations will secure a spot for your dog.”www.thepalmspetresort.com/faq
Their words
“Dogs staying at The Palms enjoy clean, safe, and climate-controlled indoor areas.”www.thepalmspetresort.com/boarding
Their words
“REPORT CARDS You get one report card per week, per family.”www.thepalmspetresort.com/faq
Their words
“There is no appointment necessary to tour our facility, you are welcome any time during reception hours Mon-Fri 7-6, and Sat 8-3.”www.thepalmspetresort.com/faq
Their words
“We will perform minor first aid, and in the event of a more serious problem, we will notify you and if required, get medical assistance.”www.thepalmspetresort.com/faq
Their words
“The Palms has certified staff around the clock everyday, with access to on call veterinarians at any time.”www.thepalmspetresort.com/services
Read from the facility’s public website, 2026-09-08. Policies change — confirm anything that matters when you book. “Reviewers” marks a fact customers describe that the operator does not state; it is weaker evidence and never counted as published. Method on the methodology page.
What reviewers mention
Topics extracted from public review text, with mention counts.
Rating breakdown
78% of reviewers gave 5 stars; 9% gave 1–2 stars.
Amenities & details
Attributes self-reported on the business’s public profile.