Best Friends Pet Hotel
★★★★½ 4.5 from 2,330 Google reviews · #42 of 60 in Orlando by score
BoardingGroomingPet sittingDedicated facility
About
Best Friends Pet Hotel leads the pack in exceptional care for your dog or cat, offering boarding, grooming, doggy day camp, and training. As an employee-owned business, all our locations are owned and operated by Best Friends Pet Care. Our boarding stays are fully customizable for dogs, cats, and other pets, with options for individual or group play. Doggy Day Camp is offered through our Canine Crew membership, staffed 100% of the time by Certified Camp Counselors. Grooming services are availab
Description from the business’s public profile.
What Best Friends Pet Hotel publishes
We read this facility’s own website for the policies owners ask about before booking. Each published policy carries the sentence it came from; each blank one is a fact about the website, not a verdict on the facility.
Their words
“we require dogs to be current on their core vaccinations before their stay. Required vaccines typically include Rabies, Distemper, and Bordetella. Dogs participating in group play must also be spayed or neutered. Canine Influenza may be required at select locations.”bestfriendspethotel.com/vaccine-health-requirements/
Their words
“All pets must be current on required vaccinations at least 48 hours before check-in.”bestfriendspethotel.com/locations/walt-disney-world/
Their words
“Required vaccines typically include Rabies, Distemper, and Bordetella. Dogs participating in group play must also be spayed or neutered.”bestfriendspethotel.com/vaccine-health-requirements/
Their words
“We do not have staff members on site overnight, except at our Walt Disney World location.”bestfriendspethotel.com/faq/
Their words
“Depending on your dog's temperament, they'll enjoy supervised group play with compatible playmates or one-on-one attention. ... Rest & Relaxation After any activity, dogs return to their private, climate-controlled suite with cozy bedding for downtime, naps, and meals.”bestfriendspethotel.com/dog-boarding/
Their words
“Enhance their experience with special add-ons designed to make their tail wag even more. Extra Playtime Training Session Bath & Brush Pet Cam Access Special Treats Nature Walks Bedtime Story Goody Bags Premium Meals Pool Time One-on-One Time And More”bestfriendspethotel.com/dog-boarding/
Their words
“we offer trusted dog and cat boarding, dog daycare, grooming, and enrichment services in a clean, crate-free, climate-controlled facility.”bestfriendspethotel.com/locations/walt-disney-world/
Their words
“Boarding Our dog boarding includes comfy bedding, climate-controlled suites, and plenty of tail wags from trained caregivers.”bestfriendspethotel.com/locations/walt-disney-world/
Their words
“Cams. Watch them play, nap, and socialize throughout the day. It s peace of mind you can see in real-time.”bestfriendspethotel.com/locations/walt-disney-world/
Their words
“If you miss them on camera, we will still let you know how they did with a Report Card that we send home with them.”bestfriendspethotel.com/faq/
Their words
“Best Friends Pet Hotel located at Walt Disney World offers walk-in tours daily from 12 PM–4 PM, making it easy to visit without a prior appointment.”bestfriendspethotel.com/faq/
Their words
“Medications are welcome with original packaging and clear dosage instructions.”bestfriendspethotel.com/locations/walt-disney-world/
Their words
“We provide bedding, bowls, and premium Wellness brand food at no extra charge, though you're welcome to bring your pet's own food, a favorite toy, or a familiar scent from home.”bestfriendspethotel.com/locations/walt-disney-world/
Their words
“Book Online Quick and easy online reservation system available 24/7”bestfriendspethotel.com/disney-boarding/
Read from the facility’s public website, 2026-09-08. Policies change — confirm anything that matters when you book. “Reviewers” marks a fact customers describe that the operator does not state; it is weaker evidence and never counted as published. Method on the methodology page.
What reviewers mention
Topics extracted from public review text, with mention counts.
Rating breakdown
81% of reviewers gave 5 stars; 9% gave 1–2 stars.
Amenities & details
Attributes self-reported on the business’s public profile.